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Urgent Care team unlocked 25% in hidden capacity

A busy Urgent Care team grew concerned that their patients were experiencing too many long waits and delays. So, the team deployed AdaptX to help them improve efficiency and patient satisfaction across their network of clinics.

Fortunately, AdaptX’s Mission Control Center™ makes it easy for clinicians to ask questions about their own workflows: self-serve, on-the-fly, without needing data science support or IT intervention. Using AdaptX, the team assessed critical length-of-stay (LOS) metrics across their facilities. In just minutes, the leaders surfaced variability, with provider-level and staff-level insights across key performance indicators such as arrival-to-room times, room-ready-to-provider times, and arrival-to-discharge times.

Looking across their group’s performance, the Urgent Care team was able to identify best practices to optimize patient flow. In fact, they uncovered more than 25% in hidden capacity for their highest-volume clinics – representing opportunities to improve patient access and to deliver millions of dollars in added revenue. And, because their clinicians could see and interrogate their data for themselves, the group was quickly able to come to consensus on their go-forward plan across their providers and staff.