AdaptX is searching for a Healthcare Solutions Specialist to join our Data team. This person will have
proven success working in a customer-focused healthcare IT environment. They will work closely with
internal and external stakeholders to manage a broad range of technical integration, data mapping, and
customer-assigned support activities. This person will oversee the technical relationship for multiple
healthcare customers, ensuring accurate data ingestion, smooth implementations, and efficient ongoing
operations. They will guide data mapping, troubleshoot integration issues, run diagnostic tools, and
refine processes that promote technical reliability across the organization. They will thrive in a
fast-paced, startup environment.
About AdaptX
Interested in using your talents to transform healthcare? AdaptX empowers clinical leaders to transform
patient care by leveraging the real-world data trapped in electronic medical records. With our unique
clinical management platform, clinicians rapidly evaluate, improve, and adapt treatments and
workflows.
As a result, hospitals and surgery centers are revolutionizing care: Developing the first-ever opioid-free
operating rooms. Identifying – and addressing – racial disparities in stroke care. Enhancing patient
safety. Increasing service capacity and revenue. Improving care quality. Reducing provider burnout.
Backed by the leading venture firms, AdaptX is headquartered in Seattle and growing across the U.S. For
more information, please visit www.adaptx.com.
AdaptX values diversity of experiences and backgrounds. We encourage individuals from all cultures and
communities to apply.
The lists below describe some important attributes that we are looking for in this role. Please feel free to
apply even if you do not meet every bullet point.
Guide customer data mapping into the AdaptX clinical data model
Troubleshoot data ingestion, integration, and platform issues using diagnostic tools
Run source data validation workflows and translate findings into actionable customer feedback
Maintain operational knowledge of assigned customer data environments (import schedules, S3 paths, pipeline configurations, historical full loads)
Provide ongoing technical support for data delays, ingestion failures, and platform troubleshooting
Train customer IT and analyst teams on integration workflows and operational processes
Escalate clinical interpretation questions to the Clinical Impact team
Escalate platform bugs or limitations to engineering
Coordinate license staging and production deployments in collaboration with engineering
Develop and refine systems, processes, and controls to meet evolving technical needs
Enhance technical reporting and drive insightful analysis for internal and external stakeholders
Healthcare data infrastructure & EHR systems knowledge
3+ years in healthcare IT, EHR implementation, or healthcare IT support
Deep familiarity with major EHR systems (Epic, Cerner, Allscripts) and how they operate
Understanding of clinical data standards and healthcare data formats
Conceptual knowledge of patient matching, episode logic, and data de-duplication
Experience with healthcare data integrations and root-cause analysis of data mismatches
Technical troubleshooting mindset
Ability to interpret diagnostic outputs (logs, validation reports, Python/Gremlin results)
Comfort with APIs, databases, and system integration concepts
Ability to distinguish ingestion issues, mapping errors, and platform bugs
Data mapping & validation expertise
Experience guiding customers through mapping hospital data into structured schemas
Ability to run validation tools and interpret HTML validation reports
Strong judgment in determining real issues vs. expected noise
Customer communication & relationship ownership
Comfortable owning ongoing technical relationships
Clear, patient communication with non-technical healthcare stakeholders
Responsive and reliable in customer support interactions
Nice-to-Have
Python reading skills (understanding scripts, not writing them)
Graph database concepts or Neptune familiarity
SaaS implementation or technical account management experience
Healthcare analytics or data warehouse background
Familiarity with AWS S3 and cloud data storage concepts
Strong Cross-group collaboration and problem-solving skills
Comfort with healthcare data messiness and systematic troubleshooting
Patience and communication skills across IT, clinical, and analyst teams
Ownership mentality for customer relationships and technical issues
Ability to collaborate closely with engineering on escalations
Organizational discipline to maintain documentation and operational knowledge across multiple customer environments
AdaptX is an equal opportunity employer. All applicants will receive consideration for employment
without regard to age, ancestry, color, family, medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any
other characteristic protected by applicable laws, regulations, and ordinances. AdaptX does not exclude
people or treat them differently because of race, color, national origin, age, disability, or sex. AdaptX
provides reasonable accommodation to all applicants to apply for positions and to all employees to
perform essential functions of their roles.
AdaptX offers a comprehensive, industry-competitive benefits package, which includes medical, dental,
and vision insurance as well as flexible paid time off. The salary range for the role is $125,000-$145,000.